INTRODUCTION

When you invest in premium beauty equipment, you deserve more than just fast shipping, you deserve a worry-free delivery experience from start to finish.

At Luxe Beauty & Body Co., every scalp massage sink, spa bed, or facial chair is packaged, handled, and shipped with care. But once your delivery arrives, your role is equally important. Knowing how to properly accept and inspect your scalp equipment ensures your investment remains protected and your setup stays on schedule.

Here’s your step-by-step guide to confidently managing your Luxe delivery, from unboxing to verification , so you can set up your salon or studio with complete peace of mind.

1. Prepare Your Space Before Delivery Day

Before your shipment arrives, take time to prepare your delivery area. Clear the path to your studio entrance, measure doorways, and make sure your installation space is ready for setup.

This step prevents unnecessary handling or repositioning, reducing the risk of accidental damage during delivery.

💡 Pro Tip: Have a second person available to assist, especially for larger scalp equipment pieces or plumbed sinks.

2. Inspect the Exterior Packaging

When your Luxe scalp equipment arrives, inspect the outer packaging first before signing off. Look for:

• Dents or tears in the box
• Broken straps or open seals
• Signs of moisture or mishandling
  
  

If you notice any external damage, document it immediately by taking clear photos and video before unboxing. This ensures you have a visual record if a claim needs to be made.

3. Unbox Carefully and Save Packaging

Once you’ve inspected the exterior, carefully unbox your equipment. Use scissors or a box cutter gently to avoid scratching surfaces.

Keep all original packaging until you’ve fully assembled and tested your scalp sink or equipment. In rare cases where a replacement or repair is needed, having the original packaging can help expedite the process and maintain a worry-free delivery claim experience.

4. Check Each Component and Hardware

Before assembly, take inventory of all included parts, accessories, and hardware. Your Luxe scalp massage sink or chair will come with a detailed checklist — use it to confirm every component is present.

If something appears missing or damaged, don’t attempt to assemble it. Contact Luxe Beauty & Body Co. support immediately so they can assist you with next steps.

🧡 Our Luxe Support Team is here to help you achieve a worry-free delivery from start to finish.

5. Test for Functionality and Stability

After assembly, gently test all moving parts, such as recline levers, plumbing connections, or massage features. Ensure that everything is securely tightened and functioning as described.

This quick test ensures your equipment performs safely and comfortably during client treatments , giving you confidence before your first appointment.

6. Document Everything

Documentation is your best protection. Take clear, timestamped photos of your scalp equipment during each inspection step — including:

• The packaging before opening
• Each unboxed part
• The final assembled product
  
  

Store these photos in a dedicated folder for your business records. Should you need to reference them later, you’ll have proof that your worry-free delivery was properly inspected.

7. Sign for Delivery Only After Inspection

Before signing the delivery confirmation or electronic receipt, review your order thoroughly. Ensure everything matches your invoice and arrives in excellent condition.

By confirming only after you’ve inspected the shipment, you maintain full accountability and ensure that any issues are noted at the time of delivery — which is key for worry-free delivery support claims.

8. Reach Out to Luxe Support (If Needed)

If you discover damage or a missing part, don’t panic, Luxe’s team is known for fast, professional resolutions.

Simply email support with your photos, order number, and a short note describing the issue. Our team will work closely with you to resolve concerns promptly, ensuring your salon setup stays on track.

💬 Need help?  Email us anytime at support@luxebeautyandbodyco.com for assistance or delivery updates.

9. Register Your Equipment Warranty

Every Luxe scalp equipment purchase comes with a manufacturer-backed warranty. Be sure to register your product within the recommended time frame to activate your coverage.

This ensures you’re fully protected in case of future maintenance needs — giving you lasting confidence and a truly worry-free delivery experience.

10. Celebrate Your Luxe Upgrade

Once everything is inspected, assembled, and approved , celebrate! You’ve just taken a major step toward elevating your beauty business with professional, client-centered equipment.

Your new scalp massage sink or salon station isn’t just a tool — it’s a reflection of your commitment to excellence and care.

Final Thoughts:

Set the Tone for Every Service

Receiving premium equipment should be as seamless as using it. By following these steps, you’re not only protecting your investment but also setting the tone for every Luxe experience that follows.

When you begin your journey with a worry-free delivery, you’re reinforcing the same trust, professionalism, and care your clients will feel during every service you provide.

💡 Ready to grow your business with premium tools?

Explore Luxe Beauty & Body Co.’s Scalp Equipment Collection and experience the power of quality craftsmanship, delivered with confidence.