Refund policy
Returns
Returns are ONLY accepted on damaged goods. You will have 5 days after your package is marked delivered to reach out to us regarding a return.
If and when your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Replacement supplies will be sent out once we receive the damaged goods. We will NOT send replacements until we receive your items.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional Non-Returnable Items:
- Gift Certificates
- Online Training
- Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable and at the discretion of management):
- Products with obvious signs of use
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.
We have a strict NO REFUND POLICY. This applies to ALL COURSES/SUPPLIES.
ALL SALES ARE FINAL.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@luxebeautyandbodyco.com.
Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at support@luxebeautyandbodyco.com within 5 days of the package being marked delivered.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be informed about your return.
Shipping
To return your product, you should email customer support for the necessary steps.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Additional Clauses
- If items are delivered without manuals or missing parts, replacement parts or manuals will be provided upon verification of the claim.
- For service/product bundles (e.g., class registrations combined with equipment purchases), classes are non-refundable but may be credited for future use if equipment is verified as unusable.
- Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims submitted outside the 5-day window may not be honored.
DIGITAL COURSES, CERTIFICATION, AND STUDENT MISCONDUCT
Online courses and digital training products are nonreturnable and nonrefundable once access has been issued, except where otherwise required by law.
Course enrollment provides access to educational materials. It does not guarantee that the student will pass the course, receive a certificate, qualify for a license, obtain insurance, achieve a business result, or receive approval of an assignment.
Certificates are earned only after the student successfully completes all stated requirements and Luxe approves the student’s original practical work.
Refunds, credits, or payment reversals will not be provided because:
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A student’s assignment was rejected.
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A student did not pass an examination.
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A student failed to complete the course.
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A student did not submit the required practical work.
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A student failed to provide requested verification.
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A certificate was withheld or revoked.
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Course access was restricted or terminated because of plagiarism, stolen work, falsified submissions, fraud, account sharing, unauthorized distribution, abuse, or another violation of the Student Conduct and Certification Policy.
When practical, Luxe may allow a student to correct an honest mistake or submit new original work. This option is not guaranteed and may not be offered when there is evidence of intentional fraud, repeated violations, or a risk to client or public safety.
Nothing in this policy limits any nonwaivable rights available under applicable law.
Large Equipment Sales
All large-equipment sales are final except where otherwise required by applicable law or expressly provided in this policy.
Damage occurring during freight transportation must be reported and documented in accordance with our Shipping Policy. Reporting freight damage does not automatically qualify an order for cancellation, a full purchase-price refund, or replacement of the entire unit.
Luxe will evaluate documented damage to determine the appropriate resolution. Depending on the verified circumstances, a resolution may include repair, replacement of an affected component, replacement of the equipment, carrier-approved freight claim proceeds, or another appropriate remedy.
Cosmetic damage that does not materially affect the safe operation or intended functionality of equipment does not automatically qualify for a full refund or complete equipment replacement.
Claims that equipment is mechanically, structurally, or functionally defective may require photographs, video, troubleshooting, inspection, or other reasonable documentation sufficient to verify the claimed condition before a remedy is determined.
Missing Components
If an item or component included with the customer's purchased configuration is missing from delivery, the customer must notify Luxe within 5 calendar days and provide the requested documentation. Once verified against the order and shipment records, Luxe may provide the missing component or another appropriate remedy.
A missing accessory or component does not automatically entitle the customer to a refund of the entire equipment purchase.
Returns
Customers may not return equipment without prior written authorization from Luxe. If Luxe authorizes a return, Luxe will provide the applicable return instructions. Equipment returned without authorization may be refused.
Any approved refund will be processed according to the written resolution provided by Luxe and applicable law.