Refund policy

Returns

Returns are ONLY accepted on damaged goods. You will have 5 days after your package is marked delivered to reach out to us regarding a return.

If and when your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Replacement supplies will be sent out once we receive the damaged goods. We will NOT send replacements until we receive your items.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional Non-Returnable Items:
  • Gift Certificates
  • Online Training
  • Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable and at the discretion of management):

  • Products with obvious signs of use
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.

Refunds are not provided for damaged items unless Worry-Free Delivery was purchased. However, replacements or repairs will be arranged promptly once proof of damage is submitted within the 5-day reporting window.

We have a strict NO REFUND POLICY. This applies to ALL COURSES/SUPPLIES.

ALL SALES ARE FINAL.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@luxebeautyandbodyco.com.

Sale Items

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at support@luxebeautyandbodyco.com within 5 days of the package being marked delivered.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be informed about your return.

Shipping

To return your product, you should email customer support for the necessary steps.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional Clauses

  • If items are delivered without manuals or missing parts, replacement parts or manuals will be provided upon verification of the claim.
  • For service/product bundles (e.g., class registrations combined with equipment purchases), classes are non-refundable but may be credited for future use if equipment is verified as unusable.
  • Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims submitted outside the 5-day window may not be honored.